Knowledge audit at the Center for Digital Government Studies

Abstract

The knowledge audit constitutes the initial step of any Knowledge Management action, which ensures that knowledge is managed better and brings important benefits in the development of organizations. Therefore, given the need for continuity of improvement of the Scientific Observatory of Digital Government of Cuba project and the request to continue the research carried out, this work aims to carry out a knowledge audit in the Center for Digital Government Studies. To do this, theoretical aspects regarding the knowledge audit are addressed, the methodological steps for the application of the audit are determined, the Center for Digital Government Studies is characterized and the results that make up the final audit report are analyzed. It relies on Ponjuán (2018) methodology to reveal knowledge in the main processes. The questionnaire is used as a methodological instrument, composed of variables conceived by Ponjuán (2018). The knowledge audit in the Study Center manages to identify the main knowledge that members have at three levels (Basic, Advanced and Expert) and the knowledge gaps are also appreciated. The professional development of the members could be verified, as well as the exchange of knowledge at three different levels.