Conocimiento conceptual para el modelado de procesos de negocios: Revisión de la literatura

Yanelis Pavón González; Yadary Cecilia Ortega González; Marta Infante Abreu

Autores/as

Yanelis Pavón González Universidad Tecnológica de la Habana "José Antonio Echeverría"
Yadary Cecilia Ortega González Universidad Tecnológica de la Habana "José Antonio Echeverría"
Marta Infante Abreu Universidad Tecnológica de La Habana "José Antonio Echeverría"

Palabras clave:

procesos de negocio, modelación de procesos, conocimiento conceptual, recursos ontológicos

Resumen

La modelación de procesos requiere conocimiento conceptual para comprender y describir la realidad y, luego, tomar decisiones de cuáles conceptos y detalles deben ser capturados y representados. Para satisfacer esta necesidad, se aplica un método que permite recuperar y explorar recursos conocimiento en el dominio de los procesos. El propósito es adquirir conocimiento conceptual sobre los diferentes aspectos que deben ser tenidos en cuenta durante la modelación de procesos. Como resultado de aplicar el método, se obtienen 1132 referentes bibliográficos y recursos ontológicos, de los cuales se estudiaron 43. Dicho estudio permitió identificar conceptos relevantes, invariantes, que estructuran el conocimiento que debe ser tenido en cuenta durante el diseño y modelado de los procesos de negocio. La conceptualización de procesos de negocio se presenta, agrupada en tres dimensiones: dimensión de elemento, dimensión de restricciones y dimensión de intencionalidad.

Citas

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