Digital signature experiences in the Defense Information Technology Company

Abstract

In this research, the use of the digital signature is explored, which constitutes a technological solution that uses mathematical techniques to validate the authenticity and integrity of a message, software or digital document. It is still a new technology for the country, although in recent years its use has grown, especially in the economy and government sector. However, despite the boom it has had, a culture must be created around the subject. There is ignorance on the part of the users, of its use, the security it provides and the importance it represents to guarantee the validity of a digital document. In the work, the digital signature management process was characterized, taking as an example the Cryptographic Certification Services Provider of the company XETID. Interviews were conducted with managers and experts on the subject; and surveys of users who request the digital certificate issuance service, obtaining certain elements that will help improve the service and promote the culture of digital signatures in the country. To promote the use of this technology, it is necessary to draw up actions that encourage its use and highlight its importance to guarantee the security of the information that is shared on digital platforms.